Frequently Asked Questions

Yes — ប្រកួតបាល់ទាត់ operates under a Curacao eGaming license, which is standard for international sportsbook platforms. Licensed operators must follow fair-play protocols, maintain segregated player funds, and submit to third-party audits. You can verify our license number (xxx) on the Curacao eGaming registry.

The welcome bonus carries a 35x playthrough requirement within 30 days before withdrawal. Only the bonus amount is counted toward wagering, not your deposit. Minimum odds of 1.50 per selection apply. If you fail to meet the requirement, bonus funds and associated winnings are forfeited.

Deposits can be made via Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer. Cryptocurrency (BTC, ETH, USDT) deposits are instant with no minimum. E-wallet withdrawals process within 24 hours; card and bank transfers take 3-5 business days. All transactions use SSL encryption.

Odds reflect each outcome's implied probability based on team form, head-to-head records, player availability, and market demand. Higher odds mean lower probability and higher potential payout. Decimal odds are used by default — multiply your stake by the odds to calculate total return including your original stake.

Standard KYC verification requires a government-issued photo ID (passport, national ID, or driver's license) and a recent utility bill or bank statement showing your name and address. Verification is typically completed within 48 hours. Withdrawals are blocked until identity is confirmed.

Cash out is available on selected World Cup markets, but not guaranteed on every bet. The cash out value adjusts in real time based on the current match situation and market odds. Partial cash out is supported. If the cash out button is greyed out, that market is not eligible for early settlement.